At 11 Karmic Kreations, we take pride in the quality and craftsmanship of our products. If you receive an item that is defective or damaged, please contact us within 30 days of delivery so we can assist you.
To request a return or replacement, please contact us before sending your item back. We may ask for your order information and photos of the defective merchandise to help us resolve the issue.
Approved defective merchandise may be eligible for a replacement, repair, or refund, depending on the circumstances and product availability.
Items damaged through normal wear and tear, misuse, improper care, or accidental damage are not considered defective.
Please contact us with any questions or concerns. We want you to be happy with your 11 Karmic Kreations purchase.